Refund policy

Returns & Exchanges

Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges on candles that have been lit or opened.

If your candle arrives damaged or defective, please contact us at concierge@mossoakstudio.com within 7 days of delivery with a photograph. We will arrange a replacement.

If you receive the wrong item, contact us and we will correct the order at no additional cost to you.